Privacy policy
1. introduction
In the following, we provide information about the processing of personal data when using the Phoenix Coffee Roasters Onlineshop - www.phoenix-coffeeroasters.com - and our social media profiles.
Personal data is all data that can be related to a specific natural person, e.g. your name or your IP address.
1.1 Contact details
Responsible for the content is Frederick Bauer-Stäb, Managing Director of Phoenix Coffee Roasters GmbH, Jagdweg 1-3, 01159 Dresden info@phoenix-coffeeroasters.com.
The responsible body for the collection, processing & use of your personal data within the meaning of the Federal Data Protection Act is the:
Phoenix Coffee Roasters GmbH
Jagdweg 1-3
01159 Dresden
info@phoenix-coffeeroasters.com
1.2 Scope of data processing, purposes of processing and legal bases
The scope of data processing, processing purposes and legal bases are explained in detail below. In principle, the following legal bases for data processing can be considered:
- Art. 6 para. 1 sentence 1 it. a GDPR serves as the legal basis for processing operations for which we obtain consent.
- Art. 6 para. 1 sentence 1 lit. b GDPR is the legal basis if the processing of personal data is necessary for the fulfilment of a contract, e.g. if a site visitor purchases a product from us or we perform a service for them. This legal basis also applies to processing that is necessary for pre-contractual measures, for example in the case of enquiries about our products or services.
- Art. 6 para. 1 sentence 1 lit. c GDPR applies if we fulfil a legal obligation by processing personal data, as may be the case in tax law, for example.
- Art. 6 para. 1 sentence 1 lit. f GDPR serves as the legal basis if we can rely on legitimate interests to process personal data, e.g. for cookies that are required for the technical operation of our website.
1.3 Data processing outside the EEA
Insofar as we transfer data to service providers or other third parties outside the EEA, the security of the data during transfer is guaranteed by adequacy decisions of the EU Commission (Art. 45 para. 3 GDPR), insofar as these exist (e.g. for the UK, Canada and Israel).
If no adequacy decision exists (e.g. for the USA), the legal basis for data transfer is usually standard contractual clauses, i.e. unless we indicate otherwise. These are a set of rules adopted by the EU Commission and form part of the contract with the respective third party. According to Art. 46 para. 2 lit. b GDPR, they guarantee the security of data transfer. Many of the providers have issued contractual guarantees that go beyond the standard contractual clauses and protect the data beyond the standard contractual clauses. These are, for example, guarantees regarding the encryption of the data or regarding the obligation of the third party to inform the data subject if law enforcement agencies wish to access data.
1.4 Storage period
Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted, i.e. the data will be blocked and not processed for other purposes. This applies, for example, to data that we must retain for commercial or tax law reasons.
1.5 Rights of the data subjects
Data subjects have the following rights vis-à-vis us with regard to the personal data concerning them
Right of access,
Right to rectification or erasure,
Right to restriction of processing,
Right to object to processing,
Right to data portability,
right to withdraw consent at any time.
Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities can be found at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.
1.6 Obligation to provide data
In the context of a business relationship or other relationship, customers, interested parties or third parties must only provide us with the personal data that is necessary for the establishment, execution and termination of the business relationship or for the other relationship or that we are legally obliged to collect. Without this data, we will generally have to refuse to conclude a contract or provide a service or will no longer be able to fulfil an existing contract or other relationship.
Mandatory information is labelled as such.
1.7 No automated decision-making in individual cases
In principle, we do not use fully automated decision-making in accordance with Article 22 GDPR to establish and implement a business relationship or other relationship. Should we use these procedures in individual cases, we will inform you separately if this is required by law.
1.8 Contacting us
When you contact us, e.g. by email or telephone, the data you provide us with (e.g. names and email addresses) will be stored by us in order to answer your questions.The legal basis for the processing is our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) in answering enquiries addressed to us. We delete the data collected in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.
1.9 Customer surveys
From time to time, we conduct customer surveys in order to get to know our customers and their wishes better.In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is Art. 6 para. 1 sentence 1 lit f GDPR. We delete the data once the results of the surveys have been analysed.
2. newsletter
We reserve the right to inform customers who have already used our services or purchased goods about our offers from time to time by email or other electronic means if they have not objected to this.The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. f GDPR.Our legitimate interest lies in direct advertising (Recital 47 GDPR). Customers can object to the use of their email address for advertising purposes at any time at no additional cost, for example via the link at the end of each email or by sending an email to our email address mentioned above.Interested parties have the option of subscribing to a free newsletter.We process the data provided during registration exclusively for the purpose of sending the newsletter.Registration takes place by selecting the corresponding field on our website, by ticking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data, so that the legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. Consent can be withdrawn at any time, e.g. by clicking on the corresponding link in the newsletter or by sending a message to the email address provided above. The processing of the data until revocation remains lawful even in the event of revocation.
Based on the consent of the recipients (Art. 6 para. 1 sentence 1 lit. a GDPR), we also measure the opening and click rate of our newsletters in order to understand which content is relevant for our recipients. We use the services of Klaviyo, Inc ("Klaviyo"), 125 Summer Street, Boston MA, 02111, USA, to analyse user behaviour in our online shop for our own advertising and market research purposes. Klaviyo also uses cookies and can link your behaviour in our online shop with your personal data if you have registered for our newsletter, created a customer account or completed an order process in our online shop.You can find Klaviyo's privacy policy at https://www.klaviyo.com/privacy
When using the services offered by Klaviyo, personal data is transmitted to Klaviyo and processed by Klaviyo:Contact details and demographic data, purchase history and details of consumer engagement with marketing communications:
- Contact details and demographic data, purchase history and details of consumer engagement with marketing communications;
- Details of the devices used to access our website (such as the IP address and the type of operating system and web browser);
- Dates and times of visits to and use of our website;
- Information about how our website is used (such as the content displayed on our customers' websites and how users navigate between websites, as well as the date and time of access);
- Details of how individuals interact with our emails (e.g. whether the email is opened and which links in the email are clicked);
- URLs that refer visitors to our website
In order to provide its service, Klaviyo may share such personal data with its partner companies. If this is the case, Klaviyo will enter into an agreement with them that contains provisions on data protection that offer at least as high a level of protection as the provisions of the data protection agreement that Klaviyo has concluded with us. A list of Klaviyo's affiliated companies can be found here: https://www.klaviyo.com/legal/subprocessors.
Klaviyo retains personal data until we instruct Klaviyo to delete it, which will be no later than 180 days after the date we asked Klaviyo to use the data.
To protect your data in the USA, we have concluded a data processing agreement ("Data Protection Addendum") with Klaviyo based on the standard contractual clauses of the European Commission to enable the transfer of your personal data to Klaviyo. If you are interested, this data processing agreement can be viewed at the following Internet address: https://www.klaviyo.com/privacy/dpa.
Klaviyo Inc. is a company based in the USA. The transfer to and processing and/or storage of personal data by Klaviyo is based on the European Commission's Standard Contractual Clauses. You can find these provisions in the order agreement that we have concluded with Klaviyo: https://www.klaviyo.com/privacy/dpa.
3 Data processing on our website
3.1 Informational use of the website
When the website is used for informational purposes, i.e. when visitors to the site do not send us information separately, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR.
These data are
IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request originates
browser
Operating system and its interface
Language and version of the browser software.
This data is also stored in log files. They are deleted when their storage is no longer required, at the latest after 14 days.
3.2 Web hosting and provision of the website
Our website is hosted by Shopify. The provider is Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. The provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data, in the EU. Further information can be found in the provider's privacy policy at https://www.shopify.de/legal/datenschutz.
It is our legitimate interest to provide a website, so the legal basis for the data processing described is Art. 6 para. 1 sentence 1 lit. f GDPR.
Shopify CDN
We use the content delivery network Shopify CDN. The provider is Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter "Shopify").
Shopify CDN is a globally distributed content delivery network. Technically, the information transfer between your browser and our website is routed via the Content Delivery Network. This enables us to increase the global accessibility and performance of our website.
The use of Shopify CDN is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6 para. 1 lit. f GDPR).
Order processing
We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract prescribed by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.
3.3 Contact form
When contacting us via the contact form on our website, we store the data requested there and the content of the message.
The legal basis for the processing is our legitimate interest in responding to enquiries addressed to us. The legal basis for the processing is therefore Art. 6 para. 1 sentence 1 lit. f GDPR.
We delete the data collected in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.
3.4 Reviews
Site visitors can leave reviews of our goods, services or our company in general on our website. For this purpose, we process meta or communication data in addition to the data entered. We have a legitimate interest in receiving feedback on our offer from site visitors. The legal basis for data processing is therefore Art. 6 para. 1 sentence 1 lit. f GDPR. If we use a tool from a third-party provider for the agreement, the information on this can be found under "Third-party providers".
3.5 Customer account
Visitors to the website can open a customer account on our website. We process the data requested in this context on the basis of the site visitor's consent. The legal basis for the processing is therefore Art. 6 para. 1 sentence 1 lit. a GDPR.
Consent can be revoked at any time, e.g. via the contact details provided in our privacy policy. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. If consent is withdrawn, we will delete the data unless we are obliged or authorised to retain it.
3.6 Offer of goods
We offer goods via our website. We process the following data as part of the order:
Delivery address, optional billing address, telephone, email, marketing opt-in, payment data
The data is processed to fulfil the contract concluded with the respective website visitor (Art. 6 para. 1 sentence 1 lit. b GDPR).
We pass on the aforementioned data to the following service providers insofar as this is necessary in the context of the order:
Klaviyo, WeClapp, shipping service providers (DHL or DPD) and the respective payment service provider.
The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. b GDPR, as it is necessary for the fulfilment of the contract.
3.7 Payment service providers
To process payments, we use payment processors who are themselves data controllers within the meaning of Art. 4 No. 7 GDPR. Insofar as they receive data and payment data entered by us in the ordering process, we thereby fulfil the contract concluded with our customers (Art. 6 para. 1 sentence 1 lit. b GDPR).
These payment service providers are:
Klarna Bank AB (publ), Sweden ("Klarna Sofort")
PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg
Shopify Inc, Canada (for Shop Pay)
Stripe Payments Europe, Ltd, Ireland
3.8 Technically necessary cookies
Our website uses cookies. Cookies are small text files that are stored in the web browser on the end device of a site visitor. Cookies help to make the website more user-friendly, effective and secure. Insofar as these cookies are necessary for the operation of our website or its functions (hereinafter referred to as "technically necessary cookies"), the legal basis for the associated data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing customers and other site visitors with a functional website.
Specifically, we set technically necessary cookies for the following purpose or purposes
Cookies that adopt language settings,
Cookies that save the shopping basket,
Cookies that store log-in data and
Cookies that payment providers set for payment processing and do not analyse user behaviour
3.9 Third-party providers
3.9.1 Shopify
We use Shopify to maintain an online shop. The provider is Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. The provider processes meta/communication data (e.g. device information, IP addresses) in the EU.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing is carried out on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.shopify.de/legal/datenschutz
3.9.2 Google Web Fonts
This website uses so-called web fonts provided by Google for the standardised display of fonts. The Google fonts are installed locally. There is no connection to Google servers.
Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.
3.9.3 YouTube videos
We use YouTube videos for videos on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The legal basis for the transfer to a country outside the EEA is consent.
Further information can be found in the provider's privacy policy at https://policies.google.com/privacy
3.9.4 Klaviyo
We use Klaviyo for email marketing and customer relationship management. The provider is Klaviyo, Inc, 125 Summer St, Floor 6 Boston, MA 02111, USA. The provider processes meta/communication data (e.g. device information, IP addresses) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing is carried out on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The legal basis for the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses issued in accordance with the review procedure pursuant to Art. 93 para. 2 GDPR (Art. 46 para. 2 lit. c GDPR), which we have agreed with the provider.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.klaviyo.com/privacy/policy
3.9.5 Judge.me
We use Judge.me for customer reviews. The provider is Judge.me Company Limited from London. The provider processes usage data (e.g. websites visited, interest in content, access times) in the UK.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing is carried out on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The legal basis for the transfer to a country outside the EEA are transitional arrangements in the Trade and Cooperation Agreement between the European Union and the United Kingdom.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://judge.me/terms
3.9.6 Google Analytics
The website uses Google Analytics, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.
Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. Pseudonymous user profiles can be created from the processed data.
We only use Google Analytics with activated IP anonymization. This means that Google will truncate the IP address of users in member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by the user's browser will not be merged with other Google data. Users can prevent the storage of cookies by adjusting the settings in their browser software accordingly. We have made data protection-friendly default settings.
The legal basis for the use of Google Analytics is Section 15 (3) TMG and Art. 6 (1) (f) GDPR. Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when you visit this website. If you click here, the opt-out cookie will be set: Deactivate Google Analytics. Google has signed the EU standard contractual clauses as a guarantee in accordance with Art. 44ff GDPR. Further information on data processing by Google Analytics can be found in the provider's privacy policy.
If you no longer wish to be tracked by Google Analytics in the future, you can send an email to hello@25grams.coffee at any time.
3.9.7 Facebook Pixel
We use the Facebook pixel of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA and its representative in the Union Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal H , D2 Dublin, Ireland (hereinafter: Facebook) in our online store.
With the help of the Facebook pixel, we can track the placement of Facebook ads and increase the effectiveness of our ads. personal data can be stored and evaluated, in particular the user's activity in our online store, device and browser information, data about the ads displayed and also data from advertising partners. This is used for market research purposes and to analyze our marketing strategy.
Data may be transmitted to Facebook's servers in the USA. Facebook has submitted to the Privacy Shield agreement concluded between the European Union and the USA and is certified. As a result, Facebook undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry:
https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.
The data collected in this way is anonymous to us. However, this data is stored and processed by Facebook. Facebook can link this data to your Facebook account and also use it for its own advertising purposes in accordance with Facebook's data usage policy. Further information on the processing of data by Facebook can be found here:
https://de-de.facebook.com/policy.php
4. data processing on social media platforms
We are represented on social media networks in order to present our company and our services there. The operators of these networks regularly process their users' data for advertising purposes. Among other things, they create user profiles from their online behavior, which are used, for example, to display advertising on the pages of the networks and elsewhere on the Internet that corresponds to the interests of the users. For this purpose, the network operators store information on user behavior in cookies on the user's computer. It is also possible that the operators may combine this information with other data. Users can find further information and instructions on how to object to processing by the site operators in the following sections. Data protection declarations of the respective operators. It is also possible that the operators or their servers are located in non-EU countries, meaning that they process data there. This may result in risks for users, e.g. because the enforcement of their rights is made more difficult or government agencies gain access to the data.
When users of the networks contact us via our profiles, we process the data provided to us in order to respond to the inquiries. This is our legitimate interest, so the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR.
4.1 Facebook
We maintain a profile on Facebook. The operator is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. You can object to data processing via the settings for advertisements: https://www.facebook.com/settings?tab=ads.
We are jointly responsible for processing the data of visitors to our profile on the basis of an agreement with Facebook within the meaning of Art. 26 GDPR. Facebook explains exactly which data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights both against us and against Facebook. However, according to our agreement with Facebook, we are obliged to forward requests to Facebook. Data subjects will therefore receive faster feedback if they contact Facebook directly.
4.2 Instagram
We maintain a profile on Instagram. The operator is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.
4.3 YouTube
We maintain a profile on YouTube. The operator is Google Ireland Limited Gordon House, Barrow Street Dublin 4, Ireland. The privacy policy is available here: https://policies.google.com/privacy?hl=de.
5. changes to this privacy policy
We reserve the right to amend this privacy policy with effect for the future. A current version is always available here.
6 Questions and comments
If you have any questions or comments regarding this privacy policy, please do not hesitate to contact us using the contact details provided above.